FAQs About Tablet-pcuk.com

1.1 Why should I buy from Tablet-pcuk.com?

Low Price Guarantee: Should you find any other online whole-seller’s price which is lower than ours, we will unconditionally offer you a purchasing discount to make up for the difference in price.Satisfaction Guarantee: We offer a 30 Days Money Back Guarantee, i.e., if you are not satisfied with the item within 30 days after receiving it, then we can exchange the item for you or you can return it to us. Worldwide Free Shipping: We offer Worldwide Free Shipping for all items to our global online consumers. In order to ensure the items’ quality, all products in your order have gone through Tablet-pcuk.com’s quality control inspection.VeriSign Secured: Our website can secure your private information through a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.

1.2 How can I contact your Customer Service?

Phone Reception Hours: Sun. to Fri. 21:00-06:00, EST. We sincerely apologize for any inconvenience resulted from the time difference.

E-mail:  sales@tablet-pcuk.com

China Mainland Address: 9/F,Duoli Technology Building,NO.105 Meihua Road,Futian District,Shenzhen, China.

1.3 Are your products OEM?

Our items are non-OEM products. Tablet-pcuk.com has implemented a sophisticated procurement center and long-term strategic cooperation with over 1000 suppliers.

1.4 How is your product quality?

All our products are of high quality.Tablet-pcuk.com cooperates with the best and most trusted manufacturers in China who are reputed for the quality of their products.
After thoughtfully selecting the manufacturers and products, all products go through an exhaustive Q.C. procedure, including strict quality inspection, perfect inventory management and careful packing.We also provide a comprehensive Return Policy to make sure that all our products fulfill your expectation.

1.5 Is it cheap buy from Tablet-pcuk.com?

We are devoted to offering high-quality products at unbeatably cheap prices. This is our core business guideline and our competitive advantage. In order to ensure the shopping experience for our customers, we also provide the Lower Price Guarantees for online clients. More information, please follow the “Our Guarantee” link at the bottom of our website.
Shipping.

2.1 How does Tablet-pcuk.com ship my item?

Here are three main shipping methods for you to choose from:
Worldwide Free Shipping: We provide Worldwide Free Shipping for all items. The delivery time is about 7-15 business days (USA & Canada), 15-30 business days (other countries).
International Express Shipping: This shipping method ranks as the fastest one available. Delivery time is between 3-5 business days to all major destinations.
EMS Shipping: EMS shipping takes a bit longer than expedited shipping but costs less. Delivery time is between 6 - 8 business days to all major destinations.
You can choose your preferred shipping method on the Billing, Shipping, and Review page during the Checkout process.

2.2 How long will it take to receive my item?

It depends on the shipping method you choose (see above for details).Delivery Time is divided into order processing time and shipping time. Processing Time refers to the time that is needed for handling your order and for preparing it to be shipped. It usually takes 1-3 business days, including payment & shipping-address confirmation, sourcing, quality control, and packaging. Shipping time refers to “3.1 How does Alldaymall.com ship my item?”

2.3 What can I do if I can’t receive my items on time?

For Worldwide Free Shipping, normally items ship within 30 business days, but there may be delays due to shipping destination or holiday mailing traffic. If you haven’t received d your item within 60 business days, you can apply for a refund. If you are in urgent need of the item, we recommend you to choose a faster shipping method, like International Express Shipping, EMS Shipping.

2.4 Can you deliver to my country?

Sure. We are able to ship to all countries in the world.

2.5 Do I have to pay tax or custom charges?

Please note that there may be import taxes etc. due on your order. Please check with your country’s customs bureau before shopping at Tablet-pcuk.com.We do not provide the service of arranging customs clearance and paying duties, fees or charges to customs and other public authorities. For our convenience, please leave your phone number on the PayPal note, so that we can add it on to the cover of the package to help the item clear customs.

2.6 What if the item is lost or stolen during shipping process?

We have partnered up with a number of reputable and reliable shipping suppliers. We will monitor the whole delivery process to make sure your items will be delivered in a timely fashion. Once an item is lost or stolen, we will contact our shipping supplier immediately .At the same time we suggest that you buy a new item if you need the item immediately and we will give a full refund or re-deliver a new one after finishing the process.

2.7 What if I receive an incomplete item (missing accessories or components), or the item has been damaged?

We suggest you contact the shipping supplier immediately after receiving the damaged item. If the shipping supplier fails to solve the problem, then please contact our Customer Service and provide them with photos or other evidence to clarify the quality issues. We will then grant you a purchasing discount, partial refund, or re-delivery. For more information, please refer to our "Return Policy".

2.8 Parcels withheld or returned by local customs.

As above said we do not provide the service of arranging customs clearance and paying duties, fees and any other charges to the customs and other public authorities, if it is required. Please check your country’s import and customs regulations before you buy items at Tablet-pcuk.com
If the parcel is returned to us, we will give you a partial refund after deducting our shipping and order processing fees.

2.9 How can I track my order?

It depends on the shipping methods you choose.We will send you an email about how to track your order. If you have any questions about order tracking, please contact our Customer Service without any hesitation. We will reply you as soon as possible.

2.10 Can I change my shipping address after I have placed my order?

It depends on whether your parcel has already been shipped out or not.If you want to change your delivery address, please contact our Customer Service to confirm your order status via live chat, email, phone, etc. You can only change your shipping address before the order has been shipped out. Please notice that you may be required to pay the freight difference.

2.11 Can I ship my items to multiple addresses?

Yes. Tablet-pcuk.com offers multiple address shipping. Please click "Checkout with Multiple Addresses" during checkout.

2.12 Can I ship my items to "APO" or "PO" Box?
Sorry, we cannot ship to PO Boxes or APO Addresses. If it is an APO or PO Box address, you will be required to provide us with a normative address.

Payment
3.1 How to pay for your order from Tablet-pcuk.com

Tablet-pcuk.com supports all major payment methods including Direct Credit Card, Money Bookers, Western Union, Money Order, Certified Check and Wire Transfer Direct Credit Card.You can choose the method most convenient to you during checkout.

3.2 The payment failed; the website shows Reason Code 2/1, what does this mean?

Should this happen, please check if the address you registered on our web matches your credit card billing address? Usually the mismatching address is the main reason.

3.3 My payment has been voided, have I paid you or not?

No. If the payment has been voided, it means that the transaction has been refused and reversed before it was settled. No money will be charged. For some debit credit card account, this fund might be charged automatically after you placed order and be released later.

3.4 Can I pay with American Express?

Sorry, we do not accept American Express.
China Mainland Address: 9/F,Duoli Technology Building,NO.105 Meihua Road,Futian District,Shenzhen, China.

Tel : +86-0755-23608103 Fax : +86-0755-25846617